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Orders & Returns

Following are some FAQ Questions that most peoples have in mind while Dealing with US
Is it safe to shop from Shama State?
Yes, we use secure payment methods and ensure safe transactions for all orders.
How long does delivery take?
Bulk Orders are usually delivered within 7–14 business days across India and the estimated delivery will be informed for International Delivery as per the availability.
When will my order be delivered?
Shama State will try their best to deliver as soon as possible as per discussed before the deadline.
Are the colors exactly as shown in images?
We try to display colors accurately, but product availability and slight variations may occur due to lighting and screen settings.
What fabrics do you use?
We use premium cotton, georgette, and high-quality linen fabrics for comfort and durability.

Payment & Common Questions

Following are some basic questions that everyone should be aware of before placing the order:
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and NEFT (where available).
Can I cancel or change my order after it has been placed?
Orders can be canceled before they are shipped within 7 days.
What is your return and exchange policy?
We offer a 7-day easy return or exchange policy (conditions apply).
Do you restock sold-out items?
Some of our popular designs may be restocked based on demand. You can contact us or subscribe to updates to be notified when items are available again.
How should I care for my Banarasi or linen outfit?
We recommend gentle hand wash or dry cleaning for embroidered and delicate pieces. Always follow the care instructions mentioned on the product page.

Explore FAQ

At Shama State, we do our best to fulfill the customer requirements and provide them the best customer service from our side 24/7.

Get In Touch

Bajardiha, Noor Nagar, Varanasi (UP) - 221108
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